One of my professional passions has always been the hospitality business. It has always fascinated me how the elements of design, business-theater, traditional hospitality services all converge on our five senses to create a ‘good time’ – or how they don’t. Better yet, how this can be purposely engineered to a degree where we are willing to shell out hard earned money to have this experience again and again. What sets these good experiences apart? What is the combination of attributes, business practices, design and behaviors that create these good times in the hospitality space?
We will explore these questions, and more, here. So, welcome to my blog!
